Returns Policy
At Barman Rice, we strive to deliver our high-quality rice to you in perfect condition. However, in the unlikely event that your order arrives damaged, we are happy to replace the product for you.
What is considered damaged?
- Broken or leaking packaging
- Damaged or opened product container
- Evidence of tampering with the product
Unboxing Video Requirements
- The video should start from the package still sealed in its original shipping box/envelope.
- Clearly show yourself cutting or opening the packaging to reveal the contents for the first time.
- Capture the entire condition of the product and packaging, including any visible damage.
- Ensure the video is well-lit and allows for a clear view of the product and packaging.
How to initiate a return
- If your order arrives damaged, please contact us within 24 hours of delivery.
- In your email, please include your order number, a brief description of the damage, and a clear unboxing video showcasing the condition of the package upon arrival.
Important Notes
- We cannot accept replacement requests for undamaged products.
- By submitting a replacement request, you acknowledge that you have reviewed and understand these requirements for unboxing videos.
- Upon receipt of the returned product(s), we will promptly send you a replacement of the same product(s).
- We currently do not offer refunds for damaged products.
